Produplicator prides itself as one of today’s leading manufacturers and retailers of duplication equipment in the industry. Established in 1997, our company first began with sales of portable storage devices, such as external optical disc burners and hard drives. As our product line became more focused, our business developed expertise in duplication equipment and all things related to creating and publishing media. Produplicator still concentrates on all things related to CD DVD production first and foremost, from standalone duplicators to automated publishers and professional quality printers. Understanding that prosumers (producers and consumers) demand versatility and innovation in publishing equipment, Produplicator has widely expanded its business to include devices that mass produce other forms of media, such as flash memory cards and drives, Blu-Ray discs, and LightScribe discs as well. We stay commited to provide high quality and reliability in our products with experienced customer service and qualified technical support to all prosumers involved in all types of media production.
Tax Policy
All shipments to California are subject to 8.75% sales tax.
Free Ground shipping is only valid for the 48 contiguous states of the United States (excludes Hawaii and Alaska). APO addresses contact to seller for shipping cost.

All orders require at least 24 to 48 business hours of processing time.

All shipping dates are approximate, are subject to the availability of goods, and based upon receipt of all necessary customer order information.

All shipments are insured and guaranteed against loss, theft, and damage. Produplicator will not be responsible, however, for any damage, loss, or expenses arising from delays in shipment or other non-performance of the sale by or imposed by: acts of God, riots, natural disasters, fires, strikes, governmental action, or any other cause outside the control of Produplicator.

Address corrections made while in transit will be an additional expense of $10.00 to the credit card holder as we incur charges from the shipping carrier for the service.

Refused or undeliverable shipments will be subject to a 15% or $25.00 restocking fee, whichever greater, in addition to the applicable shipping expenses, insurance fees, and any losses incurred by Produplicator.

Extra shipping charges may be applied to orders that are considered oversized products.

For the customer's protection, we only ship to the verified billing address of the cardholder.
No returns will be accepted without an Return Merchandise Authorization (RMA) number. Any merchandise returned without an RMA number will be refused and sent back to the customer at the customer's own expense. An RMA number is valid 14 days from the issued date. RMA items must be 100% complete with ALL original box(es) and packaging materials, original UPC codes on the manufacturer's box(es), manuals, blank warranty cards, and other accessories and documentation provided by the product manufacturer.

All returns for refunds/exchanges must be made within 14 business days from the invoice date.

DEFECTIVE returns can be returned directly to Produplicator within 14 business days from the invoice date, at Produplicator’s discretion for: credit, replacement, exchange or repair. All NON-DEFECTIVE returns are subject to a 30% Penalty. Any returns (DEFECTIVE and NON-DEFECTIVE) not returned in "like new condition" where the original box, packaging material, inner contents, accessories, and manuals are missing will subject to a 30% restocking fee. After 14 business days, only the manufacturer warranty will apply to the merchandise.

The customer pays shipping for all returns to Produplicator. Produplicator will not be responsible for any damages with return shipments. Produplicator highly recommends return shipments to be fully insured, for protection of the customer in the case of loss or damage, by a reliable carrier that can provide proof of delivery.

If merchandise arrives damaged, it is best to REFUSE it back to the carrier attempting delivery. If the package is accepted, make sure it is noted on the carrier's delivery record in order for Produplicator to file a proper claim. Save the merchandise AND the original box and packing it arrived in. Then notify Produplicator immediately to arrange for a carrier inspection. If Produplicator is not notified of all damaged goods within the first 3 days of arrival, our normal return policy will override any claim of damage, and the product will fall under all current manufacturer policy, warranty, and restrictions.

Expected turnaround time for all exchanges is 30 days. Although Produplicator will strive to process claims within 4 to 5 business days, shortage of inventory, overload, or other special circumstances may delay the exchange or return process.

For product replacements, Produplicator ships back to the customer via Fedex or UPS Ground in the continental United States. For non-continental United States shipments, the customer pays for shipping both ways.

All claims for shortage, manufacturer defect, or shipment error must be made within the first 3 days of arrival.

The RMA number must be visible on all return shipments or the shipment may be refused and returned back to you. A copy of the invoice must be included in returning RMA package.

Shipping charges are non-refundable.

For credit or refund on returns, the latest item price(s) less shipping/handling charges will apply. For items originally shipped under the "Free Shipping" promotion via Fedex or UPS Ground, a 5% charge will be deducted from the latest item price(s) to cover the promotional shipping charge.

Physical damage will void all product warranty.

Under no condition will Produplicator cross-ship any item.

Produplicator reserves the right to swap with the equivalent product for all replacements and exchanges in the event Produplicator is in an unable situation to supply with the same products.
(866) 817-4094 Toll-Free
(909) 839-1006 Fax
For general information and inquiries, please have your order number and/or invoice number with you for faster service.
All troubleshooting and technical support related issues, please contact

Our mailing address is the following:
20955 Pathfinder Rd. #100
Diamond Bar, CA 91765